Ciani Roots Medical Privacy Policy
Effective Date: March 7, 2026
Ciani Roots Medical (“Ciani Roots,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit www.cianiroots.com, contact our practice, schedule a consultation, or receive services from us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide when you:
Request or schedule a consultation or appointment
Complete a contact or inquiry form
Communicate with us by telephone, text, email, social media, or our website
Complete patient intake or consent forms
Purchase services or products
Enroll in a membership or treatment program
Request information about hair restoration, scalp health, skin rejuvenation, or other services
Information may include your name, telephone number, email address, mailing address, payment information, appointment information, and health information relevant to your consultation or treatment.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device information
Pages viewed
Time spent on our website
Referring websites or search terms
Cookies and similar technologies
2. How We Use Your Information
We may use information collected through our website and practice to:
Respond to questions and consultation requests
Schedule and manage appointments
Communicate with you regarding your care or services
Develop individualized treatment recommendations
Process payments
Manage treatment programs and memberships
Send appointment reminders and practice communications
Send educational or promotional communications when permitted
Improve our website, services, and patient experience
Maintain appropriate medical and business records
Comply with applicable legal, regulatory, and professional requirements
3. Health and Medical Information
Information you provide as part of a patient consultation, intake process, medical evaluation, or treatment may include sensitive health information.
Clinical information is handled separately from general website marketing information and is maintained according to applicable privacy, medical-record, and healthcare requirements.
We do not use information contained in your medical record for advertising purposes without appropriate authorization.
4. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to help the website function, understand visitor activity, measure website performance, and improve the visitor experience.
We may also use third-party analytics and advertising services, such as Google or Meta, to understand general website traffic and advertising performance.
We do not intentionally provide medical records, treatment information, diagnoses, or other protected clinical information to advertising platforms for targeted advertising.
You may adjust your browser settings to limit or block cookies. Certain website features may not function properly if cookies are disabled.
5. Communications and Marketing
If you provide your telephone number or email address, we may use that information to respond to your inquiry, provide appointment information, or communicate with you about our services.
Marketing emails or text messages will be sent only as permitted by applicable law and your communication preferences.
You may unsubscribe from promotional communications at any time using the unsubscribe instructions provided in the communication or by contacting our office.
6. How We May Share Information
We do not sell your personal information.
Information may be shared when reasonably necessary with:
Service Providers
Companies that assist us with scheduling, payment processing, website hosting, communications, practice management, analytics, or other business operations.
Medical and Clinical Providers
Our Medical Director and members of the clinical team when necessary for medical oversight, evaluation, treatment, or patient care.
Legal or Regulatory Requirements
When disclosure is required by law, regulation, court order, subpoena, or another lawful process.
Business Operations
In connection with a merger, acquisition, restructuring, or transfer of some or all of the practice's business assets, subject to applicable privacy requirements.
7. Payment Information
Payments may be processed through third-party payment providers. Ciani Roots Medical does not necessarily store complete credit-card information directly on its website.
Payment providers maintain their own privacy and security practices.
8. Data Retention
We retain personal and medical information for the period reasonably necessary to provide services, maintain appropriate records, comply with legal and regulatory requirements, and resolve disputes.
Medical records are retained in accordance with applicable California requirements.
9. Your Privacy Choices
Depending upon applicable law and the type of information involved, you may have the right to request information regarding personal information maintained about you or request that certain information be corrected or deleted.
Certain information, including medical records, financial records, or information required to be retained by law, may not be eligible for deletion.
To make a privacy-related request, please contact Ciani Roots Medical.
10. Information About Minors
Our website is intended primarily for adults seeking information about our services.
We do not knowingly collect personal information from children through the website without appropriate involvement or authorization from a parent or legal guardian when required.
11. Security
We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic communication system, or method of electronic storage can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites or services. Ciani Roots Medical is not responsible for the privacy practices of websites or services operated by third parties.
We encourage you to review their privacy policies before providing personal information.
13. Updates to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable requirements.
When changes are made, the updated effective date will appear at the top of this page.
14. Contact Ciani Roots Medical
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Ciani Roots Medical
536 Main Street
Vacaville, CA
Satellite Location:
225 Alamo Plaza, Suite A
Alamo, CA
Phone: 707-724-1934
Website: www.cianiroots.com
Medical Director : Robin Dennings MD
Practice Director : Adriane McDonald BSN,RN